On-call phone number: simplify how you manage on-call calls
- Coverage 24/7
- Monthly or yearly planning
- Real-time changes
- Detailed statistics
- No installation required
- Simple interface
- Easy-to-use schedule
- Automatic handover
- Scenarios for no answer or busy line
- Cascading calls
- Load balancing across the team
- SMS alerts or voicemail
How do you route your on-call number?
An on-call number is a single number that stays reachable outside normal hours and automatically routes calls to the person on duty. With Planitel, setup starts by registering the people or teams in your company who are authorized to answer on-call calls.
They appear on the right of your screen, each on-call person identified by a distinct color.
Simply drag them onto the schedule, and calls on the on-call line are routed automatically to the right person or service.
To keep your on-call number secure if there's no answer, you can also set up one or more backup on-call people.
With very little effort, your company's phone schedule can be filled in for weeks ahead.
What is a single on-call number?
We can provide a brand-new number for your on-call service, or you can keep using a number your customers already know — simply forward it permanently to your Planitel number.
For the on-call number itself, we recommend a non-premium number reachable from anywhere: either a local geographic number or a national on-call number.
These numbers are reachable from any company, and if your customers are abroad, they can reach your on-call line just as easily and be connected automatically to the person on duty.
How does the online on-call schedule work?
The Planitel on-call schedule linked to your number is accessible online with a login and password. It's available 24/7 to any authorized employee, who can update the on-call assignment in real time — even while working remotely.
If something unexpected happens — a lost or broken phone, an employee on sick leave — simply log in to the secure interface. You can change where your on-call number routes to in real time, without moving an inch.
What alerts keep your on-call service secure?
The Planitel schedule does more than reduce the risk of mistakes and oversights. It also gives you a range of alert tools:
Incoming call alerts: every time a customer calls, Planitel can automatically send an email or SMS to both the on-call person and their supervisors.
If a call goes unanswered by the person or team on duty, an alert can be triggered so the caller can be reached urgently if needed.
You can also set up start-of-shift alerts to let your team know their on-call period is about to begin.
Why centralize your on-call number?
A centralized on-call number brings real benefits to any organization looking to improve its phone support. Having a single number for every on-call need means better coordination and simpler call management — reachable around the clock, wherever your staff or customers are, with automatic routing to whoever is available and no interruption.
Manual scheduling is a common source of error. Planitel removes that risk by automating emergency call handling, and its automatic transfer feature reroutes calls to a backup person if the first one on duty is unavailable.