Alert number
An alert number, also called a crisis number, lets the public report a major or unusual event at any time. That means it must be operational 24/7.
Managing an alert number
To be reachable around the clock, an alert number must be answerable by several on-call staff: at their workplace during the day, and on their personal mobiles at night or on weekends.
PLANITEL lets you plan automatic call forwarding of the alert number months in advance, ensuring that whatever the date and time, every urgent call is handled without delay and with no risk of going unanswered.
Alert number IVR
When a serious event affects a large number of people, it may also be necessary to broadcast information through an interactive voice response (IVR) message before the call is answered, so the on-call staff are not overwhelmed.
With PLANITEL, you can insert a safety message in no time. If the nature of the event requires it, an automated greeting with several options, a crisis IVR, can be added before calls are dispatched to the on-call staff.
Securing an alert number
The goal is to answer every call. Scheduling who receives calls prevents forgotten call forwarding and lets you respond in real time to any breakdown or lost phone.
Planitel also gives you a full set of tools to secure incoming calls: call acknowledgment to avoid landing on personal voicemail, cascading calls with different call distribution modes, scenario repetition, and every action available when a call goes unanswered.