Physician on-call
Managing on-call duty between physicians
In a medical practice with several physicians, organizing medical on-call duty is a daily challenge: fair rotation between partner physicians, after-hours coverage, protecting personal numbers and continuity of patient care.
Planitel simplifies this with a single medical on-call number linked to an automatic rotation schedule. Every call is forwarded to the designated on-call physician according to the schedule, with no manual action from the team.
The solution works for every type of organization: group practices, multidisciplinary health centers, community health centers and specialists sharing an on-call rotation.
Automated medical on-call schedule
Planitel lets you set up the physician on-call schedule several weeks or months in advance. Call forwarding switches automatically at the exact scheduled time, so nobody has to change the phone forwarding by hand.
No more forgetting to update call forwarding at the end of a shift, calls reaching the wrong physician, or colleagues swapping personal numbers at the last minute.
- Schedule configurable several months in advance
- Real-time changes from a smartphone or computer
- Automatic notifications to the physician starting their on-call shift
- Fair, traceable distribution between physicians
- Complete history of calls received per on-call period
If something unexpected comes up, the schedule can be changed from any connected device, and call forwarding is updated instantly.
A single number for after-hours care
Your practice gives patients a single medical on-call number — on the voicemail greeting, the website and prescriptions. Patients only have one number to remember, whichever physician is on call.
This number also protects physicians' privacy: patients never learn doctors' personal mobile numbers. Calls go through the on-call number, which forwards them automatically according to the schedule.
Planitel is also compatible with short codes and non-geographic numbers, so it can be set up quickly without changing your existing number.
Backup and escalation when there is no answer
Planitel includes automatic escalation scenarios suited to medical constraints: if the on-call physician does not answer within the set time, the call is forwarded to a second physician, then to a third if needed.
This safeguard is essential for after-hours care: no patient call goes unanswered, even if the on-call physician is temporarily unavailable.
The practice receives alerts for unanswered calls, so it can follow up and call back proactively if the situation requires it. All interactions are recorded in the call history to keep on-call coverage fully traceable.