Road and rail on-call duty
As it does for many transport and infrastructure players (SNCF, Keolis, Transdev, Colas, Eurovia…), Planitel secures and makes emergency call reception more reliable on road and rail networks.
Essential phone coverage for transport networks
Road and rail networks run 24 hours a day, 7 days a week. Track incidents, infrastructure failures, accidents, extreme weather, safety alerts: every emergency means being able to reach the right person immediately, whatever the time.
Operators of national roads, motorways, urban transit networks and rail lines are required by regulation to maintain permanent on-call phone coverage to ensure service continuity and safety. This requirement covers technical departments as well as operations and maintenance teams.
Planitel meets this requirement with a single on-call number linked to an automatic rotation schedule that can be accessed and changed in real time from any connected device.
Winter road maintenance and 24/7 road on-call
Winter road maintenance demands a particularly rigorous on-call organization: rotation of snow-clearing and gritting teams, standby operations managers, and coordination with public authorities and law enforcement.
Planitel lets you set up an on-call schedule dedicated to the winter season, with specific rules for each time slot and automatic alerts for unanswered calls. The single reporting number is shared with road users and authorities — calls are automatically redirected to the agent on duty.
Outside the winter season, the same system handles routine on-call duty: emergency roadway interventions, incident management and coordination of patrol teams.
Automatic rotation of rail on-call teams
On rail networks, on-call duty often involves several skill levels: train drivers, infrastructure technicians, line managers and operations management. Each level must be reachable according to precise rules and strict time slots.
Planitel automates this complex organization with a multi-level on-call schedule:
- Automatic rotation between agents according to the defined schedule
- Escalation to the next level if there is no answer
- Separate numbers per line, district or incident type
- Real-time changes from a smartphone or computer
- Automatic notifications at every shift start
No manual action is needed at each shift change — the system applies the planned schedule automatically, eliminating the risk of human error.
Secure on-call duty for your transport networks
Beyond automatic call forwarding, Planitel offers a complete set of tools to secure on-call duty for your road and rail networks:
- Email or SMS alert for every call received on the on-call number.
- Email or SMS alert for every unanswered call — zero missed calls.
- Cascading escalation scenarios: L1 agent → L2 agent → duty manager.
- Full call history by on-call period and by line.
- Multi-carrier backup to guarantee availability during a network outage.
- Multi-site management: one central dashboard for all your networks.
Planitel fits into your existing organization with no hardware to install. Initial setup takes less than an hour, and your teams can get to grips with the schedule without any technical training.