Veterinary on-call
Managing veterinary on-call duty between partners
In a veterinary practice with several partners, organizing veterinary on-call duty is a recurring challenge: who takes the calls tonight? This weekend? How do you make sure the right vet is reached without giving their personal number to clients?
Planitel answers these questions with a simple system: a single veterinary on-call number linked to an automatic rotation schedule. Calls are forwarded to the designated on-call vet, with no manual action from the team.
The schedule can be prepared several weeks in advance, changed in real time from any connected device, and updated instantly if something unexpected comes up.
Automatic rotation between on-call vets
Planitel automates the on-call vet rotation: every week, night or weekend, the system automatically forwards calls to the vet on duty according to the defined schedule.
No more swapping numbers between colleagues, forgetting to update call forwarding, or calls reaching the wrong vet. The rotation happens with no human intervention, at the exact time set in the schedule.
If something unexpected happens — illness, a family emergency — the vet concerned can change the schedule from their phone in seconds. Call forwarding is updated in real time.
- Schedule configurable several months in advance
- Real-time changes from a smartphone or computer
- Automatic notifications to the vet starting their on-call shift
- Complete history of calls received per on-call period
One number for every on-call shift
With Planitel, your practice has a single veterinary on-call number, shared on your voicemail greeting and communication materials. Clients only have one number to remember, whichever vet is on call.
This number also protects your vets' privacy: clients never learn their personal mobile numbers. Calls go through the on-call number, which forwards them automatically according to the schedule.
For practices that want to filter out non-urgent calls, Planitel is compatible with premium-rate veterinary on-call numbers, which help fund the cost of the service while limiting calls that can wait until office hours.
Escalation and backup for emergency calls
Planitel includes automatic escalation scenarios: if the on-call vet does not answer within the set time, the call is automatically forwarded to a second vet, then to a third if needed.
This safeguard is essential for veterinary emergencies: no call goes unanswered, even if the vet on duty is temporarily unavailable.
The practice also receives alerts for unanswered calls, so it can call the client back proactively if needed.