On-call number for local government
On-call duty for elected officials
A town hall on-call line must be available 24/7, not only for residents but also for emergency services (police, fire and rescue) and for regional and national authorities in the event of severe weather, accidents, serious technical incidents or civil unrest.
Since the mayor cannot be available around the clock, local authorities need to provide phone coverage with members of the municipal team by managing an on-call schedule.
How do you manage on-call duty for a local authority?
During business hours, the town hall on-call number is usually forwarded to the switchboard; in the evening and on weekends, it is generally forwarded to one or more on-call officials.
With its online schedule, Planitel lets you organize automatic call forwarding over long periods.
Among other things, this removes the risks of manual forwarding and the hassle of handing a phone over at the town hall.
If something unexpected happens, Planitel lets you change where calls are routed online, even from home.
Call scheduling
Many local authorities, whatever the size of their population, have chosen Planitel for how simple and quick it is to set up the on-call schedule.
More than just automatic call forwarding, Planitel also lets you:
- avoid giving out elected officials' mobile numbers;
- change a destination in real time if something unexpected happens;
- set several people as backups if there is no answer;
- send emails or SMS messages if there is no answer;
- …