Psychological support line
What is a psychological support line?
A psychological support line lets anyone in distress or with questions reach an available psychologist at any time, for immediate support, guidance or simply someone to listen.
This phone service requires a single, easy-to-recognize number and a schedule of on-call psychologists, so that a professional is always reachable during the defined time slots.
Confidentiality and a fast response are essential here, especially for urgent calls or calls outside regular hours.
Managing the on-call psychologist schedule
With Planitel, each psychologist taking part in the service appears in an online schedule with their own color. Just drag a name into a time slot and calls to the support line are automatically forwarded to that person.
The schedule is available online at any time, so a manager or the psychologists themselves can adjust a rotation if something unexpected comes up, with no technical steps.
This setup prevents forgotten call forwarding and keeps the line staffed continuously, including over long periods such as evenings, weekends and public holidays.
Making sure every call is answered
If the on-call psychologist does not answer, Planitel can automatically escalate the call to another available practitioner, so no sensitive call goes unanswered.
A personalized voicemail can also be enabled, with an instant email or SMS notification as soon as a message is left, so the caller can be called back as quickly as possible.
All call data is processed securely and in compliance with the GDPR, which is especially important for this type of service.
Flexible organization
The support line schedule can be prepared several weeks in advance, with predefined on-call periods and copy functions that make data entry easier for practitioners.
Detailed statistics on calls received, response times and the busiest periods help you adjust the number of psychologists needed to keep the support line constantly available.