Tenant emergency number
How to manage the emergency number for residential buildings, retirement homes, housing estates and social housing.
Emergency number for residents
An emergency number is an essential on-call service for responding 24/7 to unexpected issues affecting the residents of a property and to any building safety problem (elevators, gas, electricity, access…).
Many organizations use Planitel to manage on-call coverage for their emergency numbers with ease.
With automatic call forwarding, calls can go to a front desk during the day and, at night, to the mobile phone of the on-call person listed in the schedule.
Forwarding can be changed in real time at any moment by logging in to the online schedule.
Programming the emergency number
Forwarding the single emergency number to the on-call person is easy to schedule over long periods.
A single number can cover several buildings, and therefore several different schedules. An IVR greeting then lets callers select their residence and, if needed, the type of problem they are facing.