Video: on-call phone service with Planitel
In one minute, this video shows how Planitel handles your on-call phone service: on-call staff are created in the online interface, their time slots are entered in the on-call schedule, and every call to your single number is routed automatically to the right person, with escalation if nobody answers.
See also: On-call phone service · the 4-minute tour of the scheduling interface
Video transcript
Jean is the on-call technician. He can be reached during his on-call hours on his mobile or at home, but he can't do it alone 24 hours a day. So there's also Roger, Sophie, Bernard, Patrick and Claire, who will share the hotline duty.
All these on-call technicians will be created on the internet interface and will be visible in different colors. Jean is on call every day from 5 PM to 10 PM. Two or more technicians can share the same time slot. We copy from Monday to Sunday. In the same way, we can enter time slots for the other technicians. We can copy this week as many times as necessary.
When a call comes in, it's automatically redirected to the on-call team according to the schedule. And if Jean can't answer, the second person on duty can take the call. And if Sophie doesn't answer, an email or SMS can be sent to her.
With Planitel, simplify the organization of your telephone answering service and secure the reception of all your on-call calls.